General Terms of Sale

TERMS OF USE

This website is operated by Gaëlle Pontnau. Throughout the site, we use the terms "we", "us" and "our" to refer to Gaëlle Pontnau. This website, including all information, tools and services available from this site, is offered by Gaëlle Pontnau to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms of Service”), including those terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site, including without limitation individuals who are visitors, vendors, customers, merchants, and/ or providers of content.

Any new features or tools which are added to this store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued access to or use of the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. This company provides us with the online e-commerce platform that allows us to sell our products and services to you.

ARTICLE 1 – CONDITIONS OF USE OF THE ONLINE STORE

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or territory and that you are the age of majority in your state or province or territory and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

ARTICLE 2 – CONDITIONS OF SALE

We reserve the right to refuse to serve an order at any time and for any reason.
In accordance with the law in force on March 17, 2014 (article L.121-21), you have 14 days from the date of delivery to return the work to L'ATELIER TIGRESSE – Gaëlle Pontnau if it does not suit you, whatever the reason.
If you make this decision, you will need to inform us by accessing the “contact” page, and sending us a return request message.
The work must be returned to us in perfect condition, and use the original packaging or similar packaging, which will guarantee the integrity of the work during its return journey. Do not forget to close the package with the same care as that taken in its creation and to attach the corresponding purchase invoice to your shipment.
Once the work has been received, we will refund your order and the shipping costs as soon as possible, with the return shipping costs remaining your responsibility.
If, upon returning the work, we find that it is damaged, we will be unable to take it back and reimburse you for the price originally paid.

On the other hand, works made to order are neither taken back, nor exchanged, nor refunded for any reason, except if the work is damaged upon delivery (see conditions below)
Shipping costs with insurance by Colissimo against signature on delivery.
Shipping costs are calculated per country; as follows:
Flat rate shipping of Watercolors:
- France: €8
- Europe and United Kingdom: €20
- Rest of the World: €35
Flat rate shipping for oil paintings:
- France: €12
- Europe and United Kingdom: €25
- Rest of the World: €50
Fast Chronopost type deliveries are available upon request for a quote.
The price is displayed - all taxes included - without any other supplement.
If you reside in a country outside the European Union, there may be customs duties to pay when your order arrives in your country. The sender cannot be held responsible for any increases due to customs taxes.
When ordering, carefully check the delivery address (the recipient) and add a telephone number if possible.
The envelope or package containing the ordered work will be delivered against signature.
Insurance covers loss, damage caused during transport by the delivery company or postal services.
Please note: It is imperative to check the good condition of the package, both exterior and interior, at the time of delivery.
Any claim must be made in the presence of the carrier. Without a written claim from you at the time of delivery, the warranty cannot be taken into account.
Any damage to the packaging may cause damage to the contents, which must be noted immediately. Request that the contents be checked in the presence of the delivery person or postal employee.
If the work is damaged, have the damage noted by the delivery person or postal employee, carefully close the envelope, sign the declaration justifying the refusal so that the envelope is returned to the sender.
This procedure will ensure full and prompt refund upon return to the sender's address.
Don't forget to take photos of the damaged work in the presence of the delivery person or postal employee and send them as proof to the sender: gaelle@lateliertigresse.com
Please ensure that the addresses are correct and legible. We will not be held responsible for any errors in the recipient's address.
Important: no guarantee or refund will be given beyond acceptance of delivery.
All precautions are taken to ensure the proper delivery of the ordered work, the packaging is particularly careful and efficient in order to guarantee the best preservation during transport.
Small format, unframed works are packaged in rigid flat envelopes provided for this purpose. Larger formats and framed works are packaged in special boxes.
The works presented on the site "l'Atelier Tigresse", in the online store and on Instagram and Facebook are protected by Copyright and are the property of the artist Gaëlle Pontnau: ownership of moral rights and patrimonial rights. No copying, edition, exploitation or public disclosure is authorized.
© Copyright
"Upon completion of his original work, the author benefits, whatever the form of his creation, from literary and artistic property rights known as copyright. Some of these rights may be transferred, free of charge or for a fee, through a copyright transfer contract."
You can contact me at any time and easily at this email address gaelle@lateliertigresse.com I will respond to you quickly.

ARTICLE 3 – MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.
We will not be liable to you or to any third-party for any price change, modification, suspension or discontinuance of the Service.

ARTICLE 4 – PRODUCTS OR SERVICES (if applicable)

Some products or services may be available only online through the Website. Quantities of these products or services may be limited and their return or exchange is strictly subject to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of the products that appear at the store. However, we cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products and product pricing are subject to change at any time without notice, at the sole discretion of us.

ARTICLE 5 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

ARTICLE 6 – THIRD PARTY LINKS

Certain content, products and services accessible through our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made on any third-party websites.

ARTICLE 7 – COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to compensate anyone for any comments; or (3) to respond to any comments.
We may, but have no obligation to, remove content and Accounts containing content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or intellectual property right.

ARTICLE 8 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy. Click here to view our Privacy Policy.

ARTICLE 9 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state law, regulation, rule, or local ordinance; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way to affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

ARTICLE 10 – EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee, warrant or represent that your use of our Service will be uninterrupted, secure, timely or error-free.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

ARTICLE 11 – APPLICABLE LAW

These Terms of Service, as well as any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws applicable to: 16 rue de l'Ermitage – 78000 Versailles- France.

ARTICLE 12 – MODIFICATIONS TO THE TERMS OF USE

You can review the most current version of the Terms of Use at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check our website from time to time for changes. Your continued access to or use of our website and the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

ARTICLE 13 – CONTACT DETAILS

Questions regarding the Terms of Use should be sent to us at gaelle@lateliertigresse.com .